Delete your Telvo account
Last updated October 2026
You can close your Telvo Talk account at any time. Closing it is permanent: you can no longer sign in, and the account cannot be recovered.
In the app
Open Telvo Talk and go to More → Profile → Delete account. The app explains what will be removed, then asks for your password to confirm. The account is closed immediately.
Without the app
If you no longer have the app, email hello@telvo.ng from the email address you registered with, with the subject “Delete my Telvo account”. We confirm it is you, then close the account and reply to let you know it is done.
What is deleted
Your name, email, phone number, address and identity details; your password and sign-in sessions; your contacts, messages, notifications and blocked numbers; your registered devices; any identity documents you uploaded; and your calling line. Your Telvo number is released and may later be issued to someone else. Any minutes left on the account are lost.
What we keep, and why
Records of payments and of calls made (date, duration, number dialled and charge) are kept after the account is closed, because we are required to keep financial and telecommunications records. They are no longer linked to your name or contact details.