Privacy Policy

Your account. Your name, email address, phone number and password. Your password is stored only in a form that cannot be turned back into the original.

Subscriber registration. Nigerian law requires telephone numbers to be registered to a verified person. To issue you a number we collect your address, your National Identification Number (NIN) and, where needed, a copy of an identity document.

Your number and your calls. The Telvo number issued to you, and a record of each call: the numbers involved, the date and time, how long it lasted and what it cost. We need these records to connect calls, charge for them and meet our licence obligations. We do not listen to your calls.

Call recordings. Calls are recorded only when you turn on “Record calls” in the app, or when you call or are called by a business on Telvo that records its calls. Where a business records calls, callers hear a notice before the call connects. Recordings are stored on our servers and are available only to the account that made them. They are deleted automatically after 90 days, or sooner if you delete them or close your account.

Messages. The content of messages you send and receive in the app, so they can be delivered and shown on your devices.

Payments. What you bought, when, and the amount. Card and bank details are entered on our payment provider’s checkout page and are never seen or stored by Telvo.

Your devices. A push notification token for each device you sign in on, so we can alert you to incoming calls and messages, and the IP address your device connects from, recorded in our server logs for security.

Contacts. If you let the app read your contacts, they are used on your phone only, to show names and let you call people. They are not uploaded to Telvo.

We do not use advertising, analytics or tracking tools, and we do not collect your location.

To create and secure your account; to issue and register your number; to connect, route and charge for your calls and deliver your messages; to take payments and keep accurate financial records; to prevent fraud and misuse; to give you support and tell you about your service; and to meet our legal and licensing obligations. We rely on our contract with you, our legal obligations, your consent (for call recording and contacts access, which you can withdraw at any time) and our legitimate interest in keeping the service secure.

We do not sell your personal data. We share it only with:

• Telephone carriers, including our interconnect partner ICN Ltd, which receive the numbers involved in a call so it can reach, or come from, other networks.
• Paystack, which processes payments.
• Resend, which delivers our emails, such as verification codes and password resets.
• Apple and Google, which deliver push notifications to your device.
• The Nigerian Communications Commission and law enforcement, where the law or a valid legal order requires it.
• A buyer or successor, if Telvo’s business is sold or merged, on the condition that this policy continues to apply.

These providers act on our instructions and may only use your data to provide their service to us. Some of them process data outside Nigeria; where that happens, we rely on the safeguards the Nigeria Data Protection Act requires.

We keep your account information for as long as your account is open. When you close your account, your personal details, contacts, messages, recordings, devices and identity documents are deleted and your number is released. Records of payments and calls are kept for as long as financial and telecommunications law requires, and are no longer linked to your name or contact details.

You can close your account in the app at More → Profile → Delete account, or by email. Full details are on our account deletion page.

Calls, messages and data travel encrypted between your device and our servers. Access to our systems is restricted and logged. No system is perfectly secure; if a breach affects your data, we will tell you and the Nigeria Data Protection Commission where the law requires.

You can ask to see the personal data we hold about you, correct it, delete it, receive a copy, or object to or restrict how we use it, and you can withdraw consent at any time. Email support@telvo.ng from your registered address. If you are unhappy with our answer, you can complain to the Nigeria Data Protection Commission.

Telvo is for people aged 18 and over. We do not knowingly collect data from children; if you believe a child has given us data, contact us and we will delete it.

If we change this policy in a way that matters, we will tell you in the app before the change takes effect. The date at the top shows when it was last updated.

Questions about this policy or your data: support@telvo.ng.